Notice: Before Requesting a Refund

Items must be returned in original condition with all labels and packaging intact.
Free gifts must also be //included; returns are not accepted if free gifts are missing.
Refund is not possible if packaging has been damaged or labels removed.

Discount Coupons/Reward points

Reward points are granted after delivery is complete.
Used coupons or points will be returned to your account upon cancellation or refund.
Refunds are issued for the actual amount paid after discounts or using points.

Refund Not Accepted For

1) Refund Not Accepted For:

Items reported more than 7 days after the date of delivery completion.
Items that show any signs of usage.
Items have been damaged intentionally.
Items returned without prior notice or a return request.
Items that have been opened.
Items that are part of promotional offers:
- Buy 1 get 1 free items
- Clearance items
- Any events items

If you change your mind, return shipping will be charged to you.

2) This withdrawal right does not apply to:

- Digital content already accessed or downloaded
- Customized or personalized items
- Perishable goods or hygiene-related items with broken seals

In the event of a change of mind, return transportation costs will be charged.

Cancellation

Once an order is placed, cancellations are not permitted.
Please review all product details carefully before confirming your order.

Refund Request Process

1) Submit a request via My Account > Refund
2) Send your return package to our warehouse once approved
3) Provide the return tracking number and delivery receipt (Return fees to Bridge on warehouse due to seller fault will be refunded in Bridge on points.)

Refunds can be issued to your original payment method (full refund only) or as Bridge on points (for partial cancellations).

To cancel your refund request, please contact us via email.

Refund Completion

Once the returned item arrives at our warehouse and is verified, the refund will be processed.
We will notify you of the refund status via email.