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    CS CENTER

    • 02-1599-5976
    • MON-FRI : AM 09:00 - PM 06:00
    • LUNCH    : PM 12:00 - PM 01:00
    • SAT, SUN, HOLIDAY OFF

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    • 국민은행 821337-00-008683
      HOLDER : (주)엠아이디엘

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    FAQ

    • Cancellation & Exchange/Re When will it be refunded?   

      번호: 53

      Once a refund is approved, it will be processed within up to 7 business days.

    • Cancellation & Exchange/Re Free gift when refund   

      번호: 52

      Customers must include all event items (free gift etc.) in the return box when requesting a refund. 

    • Cancellation & Exchange/Re Cancel due to delivery delay   

      번호: 51

      We specified the delivery period. Please carefully check the delivery notice.


    • Cancellation & Exchange/Re About cancellation   

      번호: 50

      Once an order has been placed, it is not possible to add/change/cancel the order or item. We kindly suggest that you read the product information carefully before confirming your order.

    • Cancellation & Exchange/Re About cancellation of refund request   

      번호: 49

      If you want to cancel your refund request, please email us at: tp.svc@trendypicker.com

    • Cancellation & Exchange/Re In what cases I can't get a refund?   

      번호: 48

      Items reported more than 7 days after the date of delivery completion.

      Items that show any signs of usage.

      Items have been damaged intentionally.

      Items returned without prior notice or a return request.

      Items that have been opened.

      Items that are part of a promotional offers:

      -Buy 1 get 1 free items

      -Clearance items

      -Any events items

    • Cancellation & Exchange/Re What is the refund policy?   

      번호: 47

      Please check the link for more information: Refund Policy

    • Cancellation & Exchange/Re Is it possible to refund items with damage?   

      번호: 46

      Refund is not possible if the packaging or the product itself is damaged by the customer.


    • Cancellation & Exchange/Re About exchange/refund   

      번호: 45

      Exchanges are not supported. If you wish to request a return, please go to My Account > Refund

    • The item will be returned. Returns due to customer negligence are not refundable. Item price and delivery fee are not refundable.

    • You can check this on the payment page or upon delivery.

    • We strongly recommend checking the Customs policy before ordering. Customs regulations vary by country, so customers should contact the local customs office for detailed information to avoid potential problems. We offer a Clearance Facilitation Service (CFS). It is a required consent. If customers do not agree to this, they might be restricted from using the website.

    • Unfortunately, no.

    • Tax Why is a tax ID needed?   

      번호: 40

      In most countries, especially in Europe, individuals are required to provide a tax ID for tax-related decisions.

    • Tax What are the criteria for taxing?   

      번호: 39

      We kindly suggest customers check customs. To assist customers with shipping, TrendyPicker offers a Clearance Facilitation Service (CFS)

    • Tax About tax   

      번호: 38

      Taxes, duties, customs fees are the responsibility of the customer.

    • Please check if it is a tax or storage fee for the access point.

    • Delivery Can I register my shipping request?   

      번호: 36

      Unfortunately, there isn’t any request line. After customs clearance, we recommend customers to contact the carrier via phone or email for any delivery requests.

    • If you are absent, the order will be stored at a nearby access point. You may be charged for the storage. Please note that there are cases in which items may not be kept. The delivery driver may attempt to resend the parcel. For express shipping, you can change the delivery in UPS My Choice.

    • If your parcel is returned due to personal reasons, such as absence, non-payment of taxes, wrong address, or inability to contact, TrendyPicker cannot issue a refund for both item prices and delivery fee.

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